Returns & Exchanges
At Fantôme, we want you to be completely satisfied with your beauty ritual. If you are not entirely pleased with your purchase, we offer a 30-day return policy for products in their original, unopened condition.
Initiate Your Request
Contact our concierge team at [email protected] with your order number and the reason for your return to receive a pre-paid shipping label.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized courier location within 7 days of receiving your label.
Quality Inspection & Refund
Once our laboratory verifies the product condition, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing